Service Agreement

TEKNOSOS INFORMATICS SERVICES

SERVICE AGREEMENT

The person who receives service, orders, receives support and provides all of his activities by the service provider with the “Teknosos” / “Teknosos Bilişim Hizmetlerii” operating on the electronic medium will be referred to as “Service Receiver and CUSTOMER”.

1- SUBJECT OF THE AGREEMENT

The content of this contract is that it contains elements that will contribute to the CUSTOMER to be careful about the uses provided by the service provider and also to the CUSTOMER to know his own rights.

2- VALIDITY OF THE AGREEMENT

The validity period of this contract is given by the CUSTOMER by placing an order to the service provider, choosing the term period of the service to be received by the service provider by making the payment using the payment channels (Online Payment / Money Order & EFT /) or by making a commitment without paying (Monthly / 3 Month / 6 Months / 1 Year / 2 Years / 3 Years). When the service period expires, the contract expires after the CUSTOMER has no money to pay.

3- PRODUCTS AND SERVICES IN THE AGREEMENT

CUSTOMER is included in the other contract except for the Physical Server and / or TEKNOSOS (HOSTING, RESELLER, VIRTUAL SERVER, PHYSICAL SERVER, MAIL SERVER, IP ADDRESS) that it sends to TEKNOSOS to host and use. It declares that TEKNOSOS has sold and accepted the terms of use of all services, but not electronically.

CUSTOMER, by confirming preliminary information electronically, before the conclusion of distance contracts; The address confirms that the basic features of the ordered products and services, the payment price including taxes and the payment information are correct and complete.

4- DELIVERY METHODS OF PRODUCTS AND SERVICES IN THE AGREEMENT

The Physical Server sent by the CUSTOMER to be hosted and used will be safely hosted on the cabin served by TEKNOSOS. As a result of the orders and payments made by the CUSTOMER to use the services that TEKNOSOS belongs to, TEKNOSOS will send the products and services of the CUSTOMER to the e-mail address in the CUSTOMER registration created by the CUSTOMER on the website www.teknosos.com.tr. it sends.

5- RESPONSIBILITIES OF TEKNOSOS IN THE CONTRACT

TEKNOSOS will provide the payment of the services delivered as an order upon the request of the CUSTOMER, in advance. In payments that are not made in advance, TEKNOSOS is not obliged to provide services by not having to wait until the CUSTOMER's commitment to pay.

TEKNOSOS will deliver the product to the e-mail address on the record created by the CUSTOMER's website on TEKNOSOS after the orders made by the CUSTOMER via electronic media and start the service. CUSTOMER is responsible for any damage caused by incorrect e-mail or personal information regarding the delivered product.

TEKNOSOS will receive the technical problems of the CUSTOMER under the boundaries of the services it provides, in writing under the “Support Request” section and will respond to the requests received under the “Support Request” section. The scope of technical support is limited only to the service provided.

In the operating systems that are valid for physical and virtual servers, the software and services established by the CUSTOMER except for the operating system included in the service delivered by the CUSTOMER are outside the scope of technical support.

In order for CUSTOMER to hold TEKNOSOS responsible for these services, it must have purchased MANAGED SERVER service. The CUSTOMER receiving the service must comply with the technical support conditions in the contract offered by TEKNOSOS.

During the service provided by TEKNOSOS, malfunction and maintenance works caused by main backbone problems, server failures, data center or CUSTOMER, etc. on the network it serves. is not responsible for any interruptions that occur.

Based on this article, no responsibility is accepted as the delicacy in the maintenance work is done upon the CUSTOMER getting better service.

TEKNOSOS offers free backup service only on HOSTING and RESELLER services in case of BACKUP in the services it provides. PHYSICAL SERVER, VIRTUAL SERVER, etc. It does not offer any free backup service on the services. All reserves in these services belong to CUSTOMER himself. TEKNOSOS will not be responsible for any data that will be lost due to problems arising from hardware, and will be accepted as the problem of the customer with a backup obligation.

In the case of TEKNOSOS backup services, only if the backup service included in the adjustable customizable services included in the services received is received, the CUSTOMER will take backups and be held responsible for any problems that may occur.

In addition, TEKNOSOS also provides free backup for the HOSTING backups it offers free of charge due to its own request and deletion of the missing backup or the desired backup. will not be responsible for force majeure.

6- CUSTOMER'S RESPONSIBILITIES IN THE AGREEMENT

Pursuant to this Agreement, the personal data of the parties directly related to the establishment of the contract.

It can be processed in accordance with the Law No. 6698 on Personal Data Protection dated 24.03.2016. In this sense, the Turkish Republic identity number, name, surname, e-mail address, address; If the CUSTOMER is a legal person, tax office and tax number information is also obtained. This information, the establishment and execution of the contract

is the necessary information for; The contract has been activated electronically, with the approval of the I read and accept the contract while receiving service.

CUSTOMER agrees and undertakes that he / she will use the services he has purchased in accordance with the TERMS OF USE located on teknosos.com.tr.

Located in the service; All problems arising from the establishment of the information, documents, software, licenses and the use of the software are the responsibility of the customer and TEKNOSOS cannot be held responsible under any circumstances for the problems that occur within these specified details.

In any way, TEKNOSOS cannot be held responsible for the existence and hosting of 3rd Party services, harmful content, shares, elements that are out of TC laws, and the CUSTOMER accepts the contract for validating the contract in case of problems arising from these reasons. declares. TEKNOSOS declares that it will transmit customer information to the necessary institutions and organizations in order to eliminate the problem arising from the problems that occur.

If it is determined by TEKNOSOS that the content that does not comply with the above-mentioned T.C laws in the services received is determined by TEKNOSOS, it can be suspended without the need for any warning.

CUSTOMER acknowledges and undertakes that TEKNOSOS has the right to intervene and dismiss the member, to terminate its membership without any notice, in case of violation of the rules.

7- FEES, PAYMENT AND REFUND IN THE AGREEMENT

TRANSFER / EFT to the bank accounts on the order screen given by the CUSTOMER for the service they will receive or on the “technosos.com.tr/hesap-numaralarimiz.html”, Online Payment on the order screen again before receiving service via the money on the order screen. should pay in advance.

TEKNOSOS will contact the customer in case of problems that arise when the CUSTOMER does not receive the payment within the timeframe committed by the CUSTOMER. When CUSTOMER transmits a time frame beyond the time it promises, TEKNOSOS may apply 10% delay interest to the CUSTOMER due to the exchange rate difference that occurs during the service and support it provides.

If the default interest rate of Law No. 3095 and the Default Interest rate is higher than the interest rate accepted with this article, the Parties agree that the default interest rate to be applied in commercial affairs shall be applied as a delay interest rate. The customer declares, accepts and undertakes to pay interest, attorney fees and all other legal expenses in accordance with the provisions of this contract, in addition to any notice or notice, even if TEKNOSOS initiates litigation or enforcement proceedings for any receivables arising from this contract. .

TEKNOSOS offers the opportunity to return within 3 business days for the services it provides. The service to be returned must not be damaged in any way by the CUSTOMER. In cases that do not fall within the scope of TECHNICAL SUPPORT as a result of errors made by the CUSTOMER, the failure of TEKNOSOS will not be counted as a reason for return.

In accordance with the service contract, the scope of TECHNICAL SUPPORT was mentioned in detail and it was declared that it was accepted and committed by the customer when it approved the service contract.

CUSTOMER can access all of the general contents of the REFUND through the product return agreement on teknosos.com.tr. This article included in the service contract is provided to CUSTOMER for informational purposes only. The CUSTOMER declaring that he has accepted the service agreement accepts that he has also read the product return agreement.

8- COMMISSION IN THE AGREEMENT

CUSTOMER receives service only with a commission fee on Online Payment, so that all purchases made on TEKNOSOS are valid.

In Online Payment transactions, TEKNOSOS, which has an automated invoicing system, does not reflect any amount to the customer in online payments.

TEKNOSOS collects and deducts the deductions made by the intermediary virtual pos company from the overpayment or balance transactions made by the CUSTOMER via the TRANSFER / EFT methods as much as the online payment deduction amount.

9- TAXATION

you have made your purchase through teknosos.com.t teknosos the service it provides transaction Republic of Turkey on the available current is applied TAX LAWS.

In addition to all services, 18% VAT is charged. Existing pricing and situations arising from changes on tax laws are outside the responsibility of TEKNOSOS and are reflected exactly in the contract.

10- AUTHORIZED COURT AND EXECUTIVE OFFICES

Adana Courts and Enforcement Offices are authorized to resolve any disputes that may arise during the implementation of this contract. In addition, the parties accept the notifications to be made to the address and e-mail address they have given under this agreement; they will be notified of the changes in their contact information to the other party within 7 days at the latest. Otherwise, notifications or e-mail notifications to the addresses given during the contract are deemed to have reached the other party.

THE SERVICE AGREEMENT AND PRODUCT RETURN AGREEMENTS SIGNED BY TEKNOSOS BİLİŞİM SERVICES AND THE PRODUCT RETURN AGREEMENTS ARE DECLARED BY THE CUSTOMER.